HELP Terms of Service

1. Who we are and what these Terms cover

HELP (United for Help) is operated by Sanity United ApS, Denmark. HELP helps people describe needs and capabilities, find potential connections, communicate and record agreements. These Terms govern your account and use of HELP. They do not replace a private Help Agreement between participants, which is governed by the P2P Framework. Other terms apply to specific paid services.

HELP is intended for lawful global use. A lack of local payment coverage does not automatically prevent free network participation. Individual services may be unavailable because of local law, sanctions, safety, payment-provider coverage or technical readiness. The current product and market restrictions shown in HELP determine the features actually available to you; we do not promise any particular feature in every country. The country for access to AI is determined by your IP address and sanctions lists. When you confirm a phone number (to exchange contacts with people, to top up, to pay or for other interactions), the country of the phone is checked; if it is a closed market, the account is stopped, with an explanation and the right to appeal under the Safety, Reporting, Moderation and Appeals rules (PUB-12).

2. Accounts and eligibility

You must be at least 18 years old and entitled to enter the agreements you accept. Provide accurate information, protect account credentials and registered devices and report suspected misuse. Do not impersonate others, evade restrictions, sell access or manipulate invitations, benefits, reviews or balances. Do not use the AI functions of HELP on behalf of an organisation to which an AI provider prohibits use.

An authorized adult may request lawful assistance benefiting a child through their own account, sharing only necessary information. Children cannot open V1 accounts. Ordinary HELP access is obtained through a valid access code, including one earned on the Access route, subject to eligibility and separate privacy, safety and market checks. No restricted HELPER access level or synthetic-person search is required. The role of Helper in a private Help Agreement is unchanged.

2A. Access to HELP, invitations and achievements

NO ACCESS allows an eligible person who has registered to enter a code or to use the Access route. On the Access route you write what you need or what you can do, choose one of HELP's three avatars, make a card from your text and share it; you can earn an access code under the campaign rule shown on that screen. The route costs you nothing: no plan is built and no AI is run for you at your expense. HELP checks the text of the card for safety before it is published, which may include an AI check, at HELP's own expense. An invitation link only records who invited you; it does not by itself open access. HELP may limit the issuance and use of invitation codes during a controlled launch. A valid access code, whether issued by HELP, another participant or an eligible professional or earned on the Access route, enables ordinary full participant access after the applicable age, account, legal, safety and country checks. This includes eligible ordinary search, AI-assisted search, publication of needs and capabilities, matching and direct help interactions, subject to their separate privacy choices and service conditions. Access does not guarantee any result, customer, agreement or earnings.

MEMBER, where this name appears in HELP, describes the ordinary full network-access level. Users do not need to pass through a restricted HELPER stage or separately earn that level through referrals or signing a Help Agreement. The word Helper may still describe the individual providing help under a private agreement; it is not a separate access tier.

Own AI keys. The Max and Ultra plans include the option to use your own AI provider keys or accounts in HELP when this feature is available; the conditions are in the Plans and AI Credits Terms (PUB-07).

HELP may award optional lifetime achievement badges for verified network-building participation and separately for confirmed assistance through eligible Suspended Help products. Badge criteria are published separately and versioned; awards are not transferable, redeemable for money or sold as individual products. They do not confer access, reputation scoring, payment priority or contractual rights to help. A duly earned badge remains awarded despite later threshold changes, subject to correction of fraud, manifest error or invalid evidence and applicable data rights. Changes to future badge criteria do not retrospectively cancel valid awards.

2B. HELP AI, plans and the free connector

There is no free trial of HELP AI. HELP's AI-assisted profile setup and other eligible AI operations are paid from a plan's monthly limit or from AI Credits. Free of charge, you can use HELP functions that do not call HELP AI and the HELP connector in your own ChatGPT, Claude or Grok: through it you can describe a case and publish it and see its status and offers. Getting connected with the person who helps, and the agreement, are paid from a plan or with credits. Users may use eligible gifted or otherwise previously acquired credits; they need not purchase the same credits again. By accepting these Terms, you agree that HELP debits AI work you ask for automatically under the Plans and AI Credits Terms (PUB-07), without a confirmation of the amount before each step; every debit is shown in your history. A credit balance is an operational prerequisite for charged AI features, not a purchased upgrade to MEMBER. Account status and permitted free/direct features remain governed by their respective rules.

2C. Lifetime achievement programme and published rules

A voluntary commercial Suspended Help purchase is different from an ordinary own-balance AI Credit purchase. Credits expressly bought for the assistance programme are recorded there, do not enter the payer's usable balance and are made available to eligible others under the programme rules. Sanity United ApS, as the seller, covers its own operating costs and may earn profits; no percentage of ordinary sales or of the company's profits is promised to the programme. The paid digital credit quantity remains subject to the actual product promise and consumer remedies. The company may independently allocate extra resources, but such company-funded credits cannot be attributed as a participant's personal purchase or monetary achievement.
Where the feature is enabled, HELP maintains two separate, voluntary forms of recognition:

Network achievements measure unique, attributed, verified participation through eligible invitations, not the number of share links or clicks.
Suspended Help achievements measure the cumulative verified financial value of a person's own eligible support purchases under the specific approved programme, not personal AI top-ups, private Help Agreement payments or corporate Sponsored Help funds.

Each achievement's criteria, minimum threshold, counting unit or base currency, exchange-rate and refund adjustments, image, localized title and relevant effective policy version are shown in a current participant-accessible catalogue. If these terms are not yet approved and displayed, no promise to award a particular badge or monetary amount arises. Administrators may revise the catalogue for future awards under recorded controls but cannot sell an award, privately substitute paid status or change the historic evidence for a lawfully earned award.

A badge once validly awarded does not expire when a later version increases its threshold. Proven manipulation, mistaken attribution, invalid payment or an administrative error may be addressed by a documented fair correction and appeal process. A badge has no monetary value, tax status, ownership right or entitlement to services, ranking, contact or assistance. Its award does not imply that a payment is legally charitable, deductible or refundable beyond mandatory law. Recognition of eligible support becomes available only after that financial product's independent market and legal authorization.

The person decides whether an achievement is visible in their profile. Financial achievements are private by default: showing a badge whose threshold is public can reveal a lower bound on lifetime support, even when the exact total remains secret. Deletion, privacy rights and legally required retention of transaction records are governed by PUB-02 and PUB-14. No badge creates an obligation to recruit, donate, help or accept contact.

2D. HELP is in beta

HELP is a new product and a very new kind of product for the market, which can only be fully tested with a large number of users. For this reason HELP currently works in beta (marked "beta" in the interface) and is distributed through invitations and access codes. By registering you understand and agree that errors and outages, including AI errors, can occur during this period. Beta does not limit your mandatory consumer rights or any liability that cannot be excluded by law, and it does not change the payment rules in the Plans and AI Credits Terms (PUB-07).

3. Finding and communicating with people

Search and preliminary matching use eligible actual network information, not fictional people presented as real matches. When no suitable candidate is found, or matching has not yielded a contactable result, HELP may offer to share the person's chosen request or invite others through existing Growth tools. A "six degrees of separation" message is an encouragement, not a guarantee of finding someone. No private request is published or sent to outside contacts without a deliberate user action and the applicable audience permissions.
You decide what you share. Visibility and matching are separate: a private need or capability can take part in permitted matching without automatically revealing the person. A computed match does not itself disclose identity, initiate contact or guarantee fitness. Profiles, identity indicators and reputation do not guarantee lawful qualifications, safety, identity in every context or performance. Check before relying on them.

HELP is not an emergency service. Do not use it to arrange prohibited, dangerous or unlawful acts.

3A. How HELP orders the people it shows

When HELP finds people who may help with your matter (or whom you may help), it shows them in the following order.
1. First, how closely the request and the offer match in substance. This comes first, and no other factor overrides it.
2. Among people who match equally well, HELP considers: the match on time, place, form and what matters to you in the result (about half of the weight); reputation (about a third): ratings of past helps, and the more confirmed helps there are, the more the rating is trusted; and how recently the person updated their entry (the rest). Why: what matters most is that the help suits you; past experience helps you choose a reliable person but does not close the door to new members.
3. A new member without ratings is placed in the middle — not below a person with average ratings. HELP uses only what you are already allowed to see about a person. HELP calculates the order by rules, without AI models.
4. The order is not affected by: money, plan or any payments — a place cannot be bought; gender, age, origin, religion, health or other special categories of information; a complaint that has not yet been decided; popularity.
5. How to influence the order. If you are searching: state the time, the place and how it needs to be done — people who match these will be shown higher. If you are helping: keep your entry up to date, see helps through to the end and answer the short questions about the result. If only one side has spoken about a help, it counts with a mark and with less weight.

4. Private Help Agreements

The person requesting help and the person providing it are the parties to their ordinary Help Agreement. A request, chat, match or draft is not yet a binding HELP-recorded agreement. Both participants sign the exact same version using a registered device key, including its terms fingerprint and the presentation shown to each participant. Changing agreed terms requires signatures from both participants on a new version. Further rules are in the P2P Framework. The legal characterization of any particular relationship depends on real circumstances and law, not labels alone.

HELP charges 0% of the agreed private help amount. This does not mean all platform services are free. HELP may sell plans, AI Credits and other stated products. Where enabled, forming a verified Successful Connection triggers a single fixed charge to the proven initiator, disclosed before confirmation and paid from the initiator's plan limit or, without a plan, with AI Credits, independent of the amount of help and not deducted from the helper's pay. A failed formation does not incur the successful-formation charge; errors and legally required remedies are handled separately.

HELP is not a bank or independent cash escrow provider. Participants may agree in their Help Agreement to pay the agreed amount directly between themselves ("direct payment"). HELP is not a party to a direct payment: it does not hold, transfer or guarantee that money and cannot reverse it. Disagreements about it are between the participants, subject to mandatory law and the reporting route in PUB-12. Where specifically enabled following the applicable provider, country and legal checks, HELP may also offer a Protected deal, in which the payer's funds are held through the authorised payment provider and released to the Helper under the conditions shown before signing (PUB-09). Sponsored payouts remain unavailable unless specifically enabled.

5. Purchases and credits

Before a purchase, HELP displays the applicable product, total charge, taxes, duration or renewal, eligibility, credit terms and available cancellation and refund rights. Limits on file space, downloads and uploads, and extra packs, are in the Plans and AI Credits Terms (PUB-07, section 2A). Credit packs have no discounts; plans and credits bought in an app store cost more than on the website. Separate Plans and AI Credits, Gift/Suspended and Consumer Purchase terms supplement these Terms.

Eligible paid AI, search and voice use is paid from your plan's monthly limit and then from AI Credits under the default consent you give by accepting these Terms, at the price calculated by the published algorithm in the Plans and AI Credits Terms (PUB-07). HELP does not ask you to confirm an amount before each step; every debit is shown in your history, and only actual eligible usage is charged. If your plan limit and credits are not enough, the work does not start; no debt or automatic card charge is created. Approved pricing changes apply only prospectively, never to completed operations, with legally required prior notice. A provider's price change does not change HELP's rate; it applies automatically only to tasks started after it takes effect and never increases the provider rates recorded for a task already started. Default consent does not cover new purchases, card payments, gifts, donations, payments to other people or the fixed Connection charge; each needs its own confirmation.

Paid website AI Credits do not expire automatically under the currently offered product model; any later change to validity for new purchases requires a clearly disclosed lawful offer, appropriate notice and preservation of applicable consumer and redemption rights. Promotional credits and app-store products, if introduced, may have separately disclosed terms. Account closure does not automatically remove statutory remedies.

6. Your content and AI

You retain rights in material you provide and permit HELP to process it only as reasonably required to deliver chosen services, permitted sharing, safety and legal duties. This is not a transfer of ownership or blanket permission to train general-purpose AI on your private conversations. Personal AI memory and voluntary shared learning are separate; shared learning requires a distinct, revocable choice.

AI assists with understanding, search, drafting, translation and other functions but can be inaccurate. Check important information before acting, especially prices, conditions and safety information. AI work is paid even when a result is incomplete; what you pay for and what is free is set out in the Plans and AI Credits Terms (PUB-07). AI does not sign contracts on your behalf or independently impose legally significant adverse decisions. The Privacy Policy and AI Notice give more detail.

7. Safety and moderation

Follow the Community Rules. No fraud, harassment, threats, impersonation, unauthorized disclosure of another person's information, prohibited services, review manipulation or interference with the platform. HELP may take proportionate action for safety, legal orders or material breaches, with reasons and an opportunity for review where required, subject to lawful exceptions. The Safety and Appeals Notice explains the process.

8. Assistance and changes

HELP uses AI as the initial assistance channel. Human review is available through an asynchronous request at no additional human-support charge. We do not promise round-the-clock human assistance or immediate responses. Mandatory statutory response periods remain applicable.

Services may be interrupted by maintenance, failures, security measures or external providers. Paid-service outages do not remove mandatory consumer remedies. Material changes to Terms or tariffs are communicated as required; previously signed participant agreements and completed purchases are not rewritten retroactively.

9. Closing your account and retention

You may close your account without artificial obstacles. Before closure, HELP discloses your available paid credits, active plans, known outstanding agreements and the consequences of closing where the relevant information exists. Paid credit balances are not automatically confiscated. Personal data is deleted where legally required, subject to narrowly justified contractual, accounting, dispute, provider and backup retention. Closing an account does not extinguish accrued obligations or other persons' rights.

10. Responsibility, law and contact

HELP remains responsible for its own legal duties and services, but does not guarantee another participant will fulfil a private agreement and is not automatically their employer, agent, insurer or guarantor. Nothing here excludes liability or rights that applicable law does not allow us to exclude.

These Terms are governed by Danish law without depriving consumers of applicable mandatory protections. Competent courts and complaint bodies remain available; eligible disputes concerning HELP's own service may be brought before relevant Danish consumer complaint bodies under their conditions. Contact and corporate details are in PUB-16. The approved legal-language version actually accepted must be identified and recorded; a translation cannot silently change the signed version.

10A. Connected assistants and human authority (V5.2)

A connected assistant is the user's chosen tool and is not, merely by being connected, HELP's authorized representative or a person empowered to bind HELP. Its proposed content and privately saved choices have no contractual effect. Publication, activation of a real candidate choice or contact, agreement signature, disclosure of direct contact details and payment each require the user's distinct intentional action through HELP's permitted controls. HELP remains responsible for the security and operation of its own connector and cannot disclaim its mandatory duties. The user must check the accuracy and legal adequacy of statements that the user actually approves.

HELP may offer translated versions of these Terms to assist users. Where law permits, the English text is used as the reference version for resolving inconsistencies between translations. This does not override any mandatory consumer, data-protection or language-law rights, the contract version and language actually presented to and accepted by a user, or a controlling local-language text required by law. HELP will not unilaterally replace a signed Help Agreement with a different language version.

10C. SMS

HELP, operated by SANITY UNITED ApS, sends text messages (SMS) to the phone number you give us. These are one-time login and verification codes and service notifications about your account and your use of HELP. Message frequency depends on your actions in HELP.

Message and data rates may apply. Reply STOP to stop receiving SMS from HELP at that number. Reply HELP for help, or write to support@unitedfor.help or call +45 71 63 17 52. Consent to receive these SMS is not a condition of any purchase. How HELP handles your phone number is described in the Privacy Policy (PUB-02).