Safety, Reporting, Moderation and Appeals
1. Reporting a concern
Use the Report control in HELP to report a participant, message, offer or other supported item. You can separately block someone to limit contact. Notices of allegedly illegal content must also be available to people without an account through the published safety reporting route: https://unitedfor.help/legal/safety, subject to deployment verification.
Please identify the precise content or location, explain why you believe it is illegal or violates the Community Rules, and provide relevant facts and a way to contact you where permitted or required. Notices claiming illegal content may require a good-faith accuracy declaration. We do not require you to circulate abuse material or confront anyone; applicable exceptions to identifying the reporter will be respected.
When you report in HELP, you choose what happened from a list of reasons. After you send a report, HELP shows its number, the time it was received and what you sent. A report is not an accusation: by itself it does not change the matching or reputation of the person concerned. When your report has been considered, you receive a notification; decisions and their reasons are shown on the Safety decisions page, and you can appeal them free of charge as described in Section 3.
2. How we consider reports
HELP considers the applicable rules and law, available evidence, seriousness, context and potential harm. AI may help organize, classify or flag incoming information, but it does not make final consequential suspension or appeal decisions. Authorized human reviewers handle matters requiring judgment, significant user rights and appeals. We may request clarification, preserve limited relevant evidence, restrict contact or content, remove material, apply another proportionate measure or decide that no action is necessary. We cannot promise perfect detection or general monitoring.
Where required, we acknowledge a notice and explain the decision and available routes of redress. A person whose content or account is restricted receives an appropriate statement of reasons, including the affected material, measure, grounds and the role of automation, except where applicable law permits withholding details for specific reasons. The identity of a good-faith reporter is not routinely shown to the reported person.
3. Review and appeal
A participant may challenge an apparent badge-award error, incorrect referral attribution, mistaken monetary support total or allegation of badge manipulation through the available support and reporting route. HELP reviews relevant original verified facts and the policy version in force at the award, gives applicable reasons and permits human review where required. Later changes to ordinary badge thresholds alone do not revoke a valid lifetime award. Correction of proven fraud or an invalid factual basis is a separate recorded decision, not a discretionary sale, reassignment or cancellation of a badge.
A participant or notifier who believes a covered decision is mistaken may submit the decision reference, reasons and relevant evidence using the published appeal route. Internal review is free. Where the EU Digital Services Act internal-complaint mechanism applies to HELP, complaints can be made for at least six months after the relevant decision. Qualified people supervise the review and can reverse or correct a decision; it is not resolved solely by AI. Applicable certified out-of-court dispute settlement and judicial remedies remain available where the law provides them.
An ordinary disagreement about performance of a private Help Agreement is not automatically a Community Rules violation. A legitimate chargeback, withdrawal, refund request or appeal is not an offence merely because HELP or another participant disagrees. For an agreement paid by direct payment, HELP can record and review a report and take account or safety measures, but it cannot hold, return or redirect that money.
4. Contacts, timing and records
HELP uses AI for initial help and handles human matters through asynchronous case requests; there is no round-the-clock human service and no promise of an immediate reply. Any legal deadline for notices, reasons, appeals or rights requests still applies.
Safety notices and appeals: safety@unitedfor.help, after incoming delivery and response handling have been verified. Public route: https://unitedfor.help/legal/safety, after checking the deployed service. The published Company and Contact Notice will identify the required point of contact for authorities and languages where applicable.
Only authorized reviewers may access case material. Information is retained for justified safety, legal or dispute purposes under the Privacy Policy, not indefinitely by default. HELP may respond to lawful orders and make legally required notifications; it must not promise automatic disclosure of a reporter's identity.
5. Emergency situations
HELP is not an emergency response service. If immediate danger exists, contact local emergency services. Do not wait for our case queue to respond.