Account Closure, Deletion and Data Rights
1. Your choices
You may correct your profile, change visibility and matching settings, request information or an export of your personal data, and ask to close your HELP account. Hiding an item is not the same as deleting it. Cancelling a plan is not the same as closing an account.
You can use the available account/privacy controls or the verified privacy contact in PUB-16. You can find account deletion guidance at https://unitedfor.help/account-deletion. You should not need to reinstall an application solely to request deletion.
2. What happens before closure
To prevent an unauthorized deletion, HELP may request proportionate account verification. Request, identity verification and final confirmation are separate steps. Before confirming, HELP should show your available credits, active plans and known unfinished arrangements, and explain the likely consequences. Check any private Help Agreements or open disputes and save the information you lawfully need.
Closing an account does not automatically cancel a plan with an outside store or payment provider. Where relevant, HELP explains the actual cancellation route. A pending payment, refund claim or signed agreement may still need to be handled after closure.
3. Closure and deletion
After valid final confirmation, ordinary account access is disabled and the controlled deletion process begins. This is not a promise of instant, universal deletion or an ability to undo the request. Technical failures must not silently restore an active account.
The process considers profile information, individual needs and skills, Just Tell sessions, personal AI memory (including the personal memory of your affairs and its observations), items saved for yourself and derived matching material, messages and attachments, device associations, identity and account data, notification preferences and applicable provider records. It deletes or anonymizes information where required and records completion or a specific justified retention decision. An account lock is not itself proof that every required erasure step succeeded.
Other participants may independently hold copies of information you deliberately disclosed or have legal rights connected with a signed agreement. HELP cannot promise to erase their lawful records solely because you close your account.
4. What may lawfully remain
A badge described as "lifetime" remains awarded while the account and the lawful recognition service continue; it does not mean permanent publication of the person's name or indefinite retention of all personal data. On account deletion, public badge display ends and underlying optional personal achievement/progress information is deleted or anonymized to the extent required by law. Necessary transaction, fraud, audit or statutory accounting evidence may be retained for the legally applicable period and must not be reused to recreate a deleted public donor profile. Requests for access, rectification, objection and erasure remain available.
Certain transaction, tax, accounting, contractual, fraud-prevention, legal-claims and security records may need to remain for a limited justified period with restricted use and access. They are not an ordinary active profile or a licence to keep marketing to you. Backups and external provider records follow verified expiry and cleanup schedules; safeguards prevent restored copies from returning erased data to ordinary use.
Exact processing periods and exceptions are described in the final Privacy Policy and its approved retention schedule. HELP explains where a request can only be partially fulfilled and why.
5. Your paid balance and purchases
Dedicated Suspended AI Credits purchased for the programme never constitute a credit balance personally spendable by the payer. Purchases and eligible digital-entitlement fulfilment remain traceable to original payment references, with statutory monetary remedies payable to the entitled original payer. A company-funded assistance allocation is a different origin and is not refundable as the payer's personal purchase.
Account closure does not automatically confiscate purchased AI Credits or remove statutory withdrawal, refund or other remedies. Self-purchased credits, Gift credits, special Common Pool purchases, purchased Targeted Support units, separately company-funded assistance allocations and promotional units remain distinguishable by origin and applicable rights. Website-purchased paid lots do not expire automatically under the current model. Any app-store purchases follow their own lawful provider/channel terms. Cancelling a plan does not remove remaining AI Credits.
An outstanding private Help Agreement or a refund dispute does not justify retaining the entire account indefinitely. Relevant rights, evidence and money matters must be managed under the appropriate limited process.
6. Exercise of data rights
Where the legal conditions apply, you may request access, correction, erasure, restriction, portability or object to particular processing. You can separately withdraw optional consent and stop direct marketing. Requests may require reasonable identity confirmation, but we do not require you to give up money or purchase rights to exercise privacy rights.
Your data export. You can get a copy of your data with "Download my copy" in My data or by asking in the chat. HELP asks for a recent security confirmation. The file (JSON) downloads at once, with no e-mail, up to 3 times per hour. Each export leaves an audit event with codes only, no content. The copy includes your Just Tell sessions, your personal memory of your affairs, HELP's observations about you (as codes, each with an explanation), your personal hints and the items you saved for yourself.
Original case files and plan-exit downloads. A JSON data copy does not itself substitute for the underlying case attachments. Throughout the 30-calendar-day plan-exit window the person downloads their own stored files free of charge in the ordinary way, even if ordinary download allowances would otherwise be exhausted (PUB-07, "Free exit download"). HELP complies independently with statutory access and portability duties. Removal of a conversation/session does not automatically erase separately created tasks and plans, which remain subject to individual data controls and lawful erasure requests. For each case, HELP's record keeps only links (identifiers) to the signed agreement and to the messages and voice messages between the signature and the confirmed result, without their text; if those messages are deleted, the links remain empty.
For GDPR requests, we normally respond within one month. A lawful extension or partial refusal is explained, with information about complaints. Statutory deadlines continue even if technical cleanup needs more time. You may complain to Denmark's Datatilsynet or another competent authority.
7. Assistance and contacts
Use the verified privacy contact privacy@unitedfor.help, when made operational, or the published account-deletion route. You can also request free asynchronous human review through HELP support. Our team does not promise immediate or round-the-clock replies; legal response deadlines still apply.