HELP Cookie and Device Storage Notice

1. What this Notice covers

HELP may store or read information on your browser or device using cookies, local storage, IndexedDB, device credentials and comparable technologies. Some are essential to an action you request; others, if introduced, need separate privacy and consent controls. The Privacy Policy explains how personal data associated with these technologies is processed.

2. Essential storage

HELP may use storage strictly necessary for:

• secure sign-in, session continuity, logout and account protection;
• device registration and security-related credentials or signing keys;
• retaining a preference or intermediate step essential to a service you requested;
• protecting against automated abuse and securing a transaction, where the specific technology qualifies as necessary under applicable law.

Not every technically useful identifier is legally “strictly necessary”. Referral attribution, client-campaign measurement, diagnostics or personalized advertising are not automatically exempt merely because HELP benefits from them. Embedded media, anti-bot scripts and third-party SDKs are assessed by what they actually store or access, not their product name.

3. Optional technology and consent

If optional analytics, advertising, device fingerprinting or other non-essential storage/access is enabled, HELP must provide a clear prior choice where required, separately from acceptance of Terms, marketing preferences and voluntary AI learning. You can reject unnecessary technology without losing unrelated basic features. Where consent applies, you can change or withdraw it through an accessible preference control. No optional technology may start before the required choice.

The cookie window has two optional switches, both off by default. “Analytics” lets HELP remember, for the time of sign-up, which campaign brought you here; this is HELP's own statistics, and no third-party analytics is used. “Marketing” is your consent to advertising attribution: our server may tell the ad platform (Google, Meta) that an ad led to your sign-up or first case. Only the ad click identifier, the time and type of the event (“sign-up” or “first case”) and a hash of your internal HELP number are sent; your name, e-mail, phone number, IP address and the text of your cases are not. You can withdraw this consent at any time: withdrawal erases the click identifier and cancels events not yet sent; anything already sent can be deleted only through the platform itself. Attribution records are kept for 90 days from the consent. Separately, HELP counts its own interface events (codes only, without cookies or a device identifier) and measures page speed and errors for part of the visits; this stops if you switch off “Analytics” or your browser sends a Do Not Track or Global Privacy Control signal.

4. Your controls and the technology register

HELP identifies the device technologies it uses, including their purposes, providers, storage location, retention and whether consent is needed. This includes relevant Cloudflare/Turnstile services and embedded third-party content.

You can clear cookies and device storage through your browser or device. This may sign you out, reset settings or affect device-held keys and account recovery. Browser-level deletion does not replace a required consent or withdrawal mechanism.

5. External sites and changes

Following an external link can take you to another provider's service. If an embedded provider starts reading device data before you click, that behavior forms part of HELP's own assessment. We will update the Notice when enabled technology or purposes change and seek a new choice where law requires it. Questions and data-rights requests can be submitted through the verified privacy contact in PUB-16.