Company, Legal and Contact Information
1. Who operates HELP
Legal entity: SANITY UNITED ApS (Denmark)
Company registration (CVR): 46005082
Registered address: c/o LegalDesk.dk ApS, Njalsgade 21F, 2., 2300 København S, Denmark
Commercial telephone: +45 71 63 17 52
Website: https://unitedfor.help/
HELP and United for Help are names of the service; Sanity United ApS is the contracting legal entity.
2. How to contact us
Use the following addresses for questions according to their subject.
| Topic | |
|---|---|
| Service, orders and subscriptions | support@unitedfor.help |
| Privacy, access, correction, consent and deletion | privacy@unitedfor.help |
| Illegal-content reports, safety and moderation appeals | safety@unitedfor.help |
| Legal requests and communications from competent authorities | legal@unitedfor.help |
Messages are directed to HELP for handling according to their subject.
HELP's public reporting/appeals interface, subject to verification of the deployed route, is: https://unitedfor.help/legal/safety. The final official point of contact for Digital Services Act authorities, supported languages and any legally required additional channels will be identified in the published version. A Data Protection Officer contact will be stated only if a DPO is lawfully designated.
3. We are here to help
If you have a question, you can contact HELP support.
Our AI can help with many questions. If human assistance is needed, your request will be passed to our team. Contacting a person is free of charge.
We review requests according to their nature, complexity and importance. Some matters require additional checks, so a response may take time.
Our team is not available around the clock, and we do not promise an immediate reply. Where the law specifies mandatory response periods, we comply with those requirements.
If there is an immediate threat to life or safety, contact local emergency services. HELP is not an emergency response service.
4. What HELP provides
HELP provides digital tools to coordinate communication and agreements between people. In an ordinary Help Agreement, the participants are the contracting parties. HELP is not a bank, charity or independent cash-escrow operator.
Paid products, where available, identify the seller, price, billing conditions and applicable consumer terms before purchase. The fact that a HELP account is available in a country does not mean payments, financial assistance or any particular AI service are enabled there.
5. Complaints and legal rights
For help with a purchase, cite the order reference, not card details or private keys. For privacy rights, contact the privacy channel when operational. You may also complain to the Danish Data Protection Agency (Datatilsynet) or another competent authority: https://www.datatilsynet.dk/english/file-a-complaint.
Eligible unresolved disputes involving HELP's own consumer service may be referred to the Danish Mæglingsteamet for Forbrugerklager at Nævnenes Hus and, subject to their conditions, Forbrugerklagenævnet. Information: https://forbrug.dk/klagemuligheder. These routes do not automatically cover a private agreement between two HELP users. Applicable rights to go to court remain intact.
6. Related documents
HELP Terms of Service; Privacy Policy; Cookie/Device Storage Notice; AI Transparency Notice; P2P Framework; Safety and Appeals Notice; Account Deletion and Data Rights Notice; Consumer Purchase and Withdrawal Schedule. Where relevant, additional product-specific terms apply.