HELP Community Rules
Respect other people
Give accurate descriptions of what you need and can do. Respect refusals, boundaries and contact preferences. Do not threaten, harass, stalk, bully, unlawfully discriminate against or repeatedly contact someone who has declined or blocked you. A request for help is not permission to use someone’s data for advertising.
Act lawfully and safely
HELP cannot be used to arrange or promote violence, exploitation, abuse of children, trafficking, unlawful goods or services, fraud, money laundering or evasion of lawful sanctions and provider restrictions. Do not impersonate others, misstate qualifications or business status, publish private addresses or identification details without authority, distribute stolen information or compromise accounts. Do not evade account, country, age or feature restrictions by giving false details or using intermediaries.
Agreeing to pay directly between participants is permitted and is not, by itself, evasion of a provider restriction. Do not use direct payment to get around sanctions or age, country or account restrictions, to obtain advance payment by deception, or to pressure someone to give up a Protected deal they chose. Do not post payment-card or bank details in a HELP chat before your Help Agreement is active.
Payment-card numbers, security codes, passwords and one-time authentication codes must never be posted in ordinary HELP chats, before or after a Help Agreement is signed. If bank details are necessary for lawful direct payment, share only the minimum through a specifically chosen, appropriately protected channel; do not publish them in a profile or public offer.
If a service requires a professional licence, insurance or other permission, obtain it before offering or carrying it out. Do not pressure a person to undertake unsafe or materially different work. Children are not account holders in HELP V1; an authorized adult is responsible for any lawful request benefiting a child.
Protect the integrity of HELP
Do not create sham arrangements, false completion evidence, fake reviews, misleading profiles, multiple accounts for abuse, collusive invitations, fraudulent credits or benefits. Do not buy and sell ordinary credit balances, represent them as cash or promise unauthorized returns. Legitimate complaints, refund requests, critical feedback and good-faith reports of possible misconduct are not abuse.
Share only necessary personal information. Do not upload credentials, private keys or sensitive third-party material unless an approved, protected flow requires it. Obtain lawful authority to share another person's information or record them. Respect copyright and other third-party rights. Check AI-generated descriptions before publishing or using them; do not falsely represent them as verified human evidence.
Invitation, assistance and achievement integrity
Fabricated referrals, self-invitations through controlled accounts, sham agreements, false completion evidence, impersonation, duplicate accounts used for abuse, fabricated assistance requests and fraudulent payments are prohibited. Users must not manipulate lifetime achievement progress, pressure another person to give money, mass-message contacts without permission or claim that recognition badges have monetary, charitable or tax advantages. Real requests, lawful complaints, refunds or declining to help are not misconduct. Limited invitation codes and the Access route still apply to admission; an achievement badge is never a substitute for a valid code.
Meeting people and dating
You may use HELP to meet people, including for friendship or dating, as an ordinary request or offer. Only adults (18+) may do so. Meet for the first time in a public place, tell someone you trust where you are going, and do not send money to a person you have not met. Offering or seeking any intimate or sexual services is prohibited — paid or free, including in exchange or barter — as are striptease and similar services. HELP applies safety checks to such requests. Information such as sexual orientation is recorded only from what you say yourself and is visible only to you by default (“Only me”).
Reporting and enforcement
You may use Report, Block or the published illegal-content notice route. Identify the relevant action or content and explain the concern without spreading harmful material. HELP may proportionately limit contact, hide or remove content, restrict features or suspend access. Where required, we give reasons and access to review; justified legal, safety and security exceptions may apply. An unsuccessful report made in good faith is not misconduct.
The separate Safety, Reporting and Appeals Notice sets out how decisions are reviewed. HELP does not guarantee that every participant is safe or every harmful act will be detected. If someone is in immediate danger, contact local emergency services; HELP is not an emergency service.