HELP Service Messages, Notifications and Marketing
1. Necessary service communications
HELP may send information reasonably needed to operate your account or the product you use: email and phone verification, login and security alerts, purchase and subscription receipts, credit or billing information, important contractual changes, safety actions, reports and appeals, privacy-rights requests and support updates. We keep these messages relevant to their purpose.
You cannot opt out of a legally or operationally necessary notification while still using the particular affected service. A service notice is not permission to add unrelated advertising. Choosing not to receive marketing does not prevent these necessary messages.
Replies from the HELP team are handled through an asynchronous support process, sometimes after initial AI assistance. We do not promise 24/7 human support or an immediate response. Legally required deadlines remain applicable.
2. Optional reminders and preferences
Help-request alerts are a separate, optional category of communications and are off by default until a person enables the available channels. The person may select topics, region, frequency and quiet hours and may pause or withdraw the choice. An in-app request, push notification or email about another person's need is not a billing instruction, payment mandate or marketing consent. Each eligible support purchase requires its own exact confirmation. Messages must not disclose the other person's identity or sensitive need details. Delivery channels are subject to actual implementation, market policy and platform rules.
An achievement-award notification may inform a participant about their own award without publicly disclosing support amounts or the identities of any beneficiaries. Choosing to share an achievement does not authorize HELP to publish the underlying receipts, referral identities or private requests. Optional invitations to share HELP or a request are not permission for bulk promotional messaging to contacts.
HELP may provide in-app onboarding hints, routine reminders, preferences for daily notifications and settings for optional updates. The relevant control identifies what you can switch off. An in-app suggestion does not automatically authorize marketing email, SMS or push notifications. The final actual sending channels, default values and controls must match the deployed product.
As purchased web AI Credits do not currently expire automatically, HELP does not offer or promise 30-day or 7-day reminders of paid-credit expiry. Relevant notices for future products with a lawfully specified end date will be separately disclosed and implemented when applicable.
Material changes to an AI tariff, where notice is required, use an appropriate service/contractual communication and do not depend on a user agreeing to promotional marketing.
3. Optional promotional communications
Promotional announcements, campaigns and advertisements are sent only when HELP has a lawful basis for the particular content and channel and obtains separate permission wherever consent is required. No optional marketing box is preselected or made a condition of access to basic HELP services.
Buying credits, being admitted to HELP, buying a plan, receiving a gift or joining a professional's client campaign does not provide blanket consent to marketing. A separate choice to receive early-access updates covers the described updates, not every unrelated future campaign. A second confirmation can verify ownership of an address but cannot expand what was originally authorized.
News in a messenger. If you connect a HELP campaign chat in Telegram or WhatsApp, the bot tells you who came through your link and sends your code. HELP news in that chat is a separate choice: the bot asks “Send HELP news here as well?” with “Yes” and “No”, and HELP keeps your answer with its time and text version. Sending “stop” unsubscribes you: HELP sends nothing more to that chat and erases the chat identifier. The chat identifier is also erased together with your waitlist record.
4. Changing your choice
Use the unsubscribe link, relevant communication settings or the verified support/privacy contact. HELP acts on a valid withdrawal or objection within applicable requirements, without requiring you to make a purchase or close the account. We may keep a minimal suppression record to honor an opt-out.
A business or professional using HELP must independently comply with the rules governing communications with its clients. The client's decision to share contact details for a specific relationship is not automatically consent to email campaigns or unrelated advertising.
5. Delivery providers and privacy
The enabled delivery provider receives the address, phone/delivery identifier, necessary content and related technical records to send a communication. The Privacy Policy describes actual providers, locations, lawful bases and retention. We do not promise end-to-end encryption for ordinary email or SMS. Avoid sending unnecessary sensitive details through those channels.
6. Contacts and problems
For questions use support@unitedfor.help, privacy@unitedfor.help, safety@unitedfor.help or legal@unitedfor.help, depending on the subject. Report misdirected messages or a failure to respect an opt-out through the appropriate available route.